Pre-Purchase Information

The present website is owned by PRIMA-DERM SL with VAT number B64959133 and registered address at POL IND LES MARINES CARRER CONEIXEMENT 3 08850, GAVA (BARCELONA), commercially operating under the brand PRIMA-DERM.

The General Terms and Conditions of Contracting regulate the distance selling relationship between PRIMA-DERM SL and the user or client, in accordance with legal stipulations, particularly Law 7/1998, of April 13, on General Conditions of Contracting; Law 3/2014, of March 27, which amends the consolidated text of the General Law for the Defense of Consumers and Users; current and applicable regulations on Personal Data Protection; Law 7/1996, of January 15, on Retail Trade Regulation; and Law 34/2002, of July 11, on Information Society Services and Electronic Commerce.

PRIMA-DERM SL reserves the right to make modifications it deems appropriate to the General Conditions without prior notice. These modifications may be made through its websites by any legally admissible means and shall be binding for as long as they are published on the website until validly replaced by subsequent modifications. However, PRIMA-DERM SL reserves the right to apply, in certain cases, Specific Contracting Conditions instead of these General Conditions when deemed appropriate, announcing them in a timely manner. The website’s purpose is to offer cosmetic and perfume products.

The duration of the contract will be linked to the delivery of the product, without prejudice to the right of withdrawal. By using the website or purchasing products, the user or customer expressly declares to know, understand, and accept the terms of use and these general contracting conditions. Likewise, they declare to be of legal age and have the legal capacity necessary to access PRIMA-DERM SL websites and to contract through them. To purchase our products, you can visit the corresponding section of our online store.

It is essential to register as a user on the website to make purchases online. You can access the corresponding section for registration on the website itself. In accordance with applicable data protection regulations, PRIMA DERM SL informs users that the personal data collected during the registration and subsequent purchase process will be incorporated into the processing system owned by PRIMA DERM SL. This is done for the purpose of processing these actions on behalf of the user and managing subsequent actions derived from them. Your data will be retained for the strictly necessary period to fulfill the aforementioned purposes, unless there is a legal obligation to retain them.

We inform you that the legal basis for the processing of your data is the proper execution of the contract between the parties and consent. According to the rights conferred by current data protection regulations, you may exercise the rights of access, rectification, limitation of processing, deletion, portability, and objection to the processing of your personal data, as well as the consent given for the processing thereof, by directing your request to the address mentioned above or to the email address You may also contact the competent Control Authority to file a complaint if you deem it appropriate.

During the purchasing process, you will need to identify yourself with the username and password provided. This information will not be made public. You are responsible for treating your identity and password obtained during the customer registration process confidentially and responsibly, and you may not share them with others. You can modify the information registered at any time in your customer area. In this section, you will also have access to a history of your contracted services, which is for reference only, but you are allowed to manage it, including deleting records that you consider unnecessary to view.

Once the purchase process is completed, the customer will receive a confirmation via email. It is essential that the user provides a valid email address during the purchase process. If you do not receive confirmation within 24 hours of placing the order, please contact PRIMA-DERM SL via the customer service telephone number or email

All website content is in Spanish. Upon receiving the product at the provided delivery address, the customer will receive an invoice or a copy of the order.

Offer and Validity

In the case of a product on offer, its essential characteristics, the offer price, and its validity will always be indicated.

In compliance with current regulations, PRIMA-DERM SL provides information about all items for sale, including their characteristics and prices. However, PRIMA-DERM SL reserves the right to withdraw, replenish, or change the products offered through its website by simply changing its content. Thus, the products offered on the website at any given time will be governed by the General Conditions of Contracting in force at that time. Likewise, the company will have the right to stop offering access to the mentioned products without prior notice and at any time.

Essential Features of the Products

The products offered in our online store include a photograph and their essential characteristics, which are obtained from the manufacturer. The color of the product, as seen in the photograph, is not binding. The actual color is identified in the product’s characteristics.


PRIMA DERM SL is responsible for any lack of conformity of all products offered on the website for a period of two years from delivery. PRIMA DERM SL provides an after-sales service during the indicated period. Customers can contact PRIMA DERM SL’s customer service department, by email at, or at points established by the supplier. In case of doubt, customers can reach the customer service phone at 936811650 or via email at


All products indicate the selling price in Euros and do not include Value Added Tax (VAT). If any other tax is applicable, it will be indicated (such as IGIC or IPSI).

Delivery and Shipping Costs

All orders will be processed and shipped the next day after their reception.

Deliveries will be made from Monday to Friday; however, if for any reason the delivery date cannot be met, the customer will be informed of this circumstance. In this way, the customer will be given the option to proceed with the purchase, being informed of the new delivery date, or to cancel the order with a full refund of the price paid.

PenínsulaASMFree for orders over €30.
€3.95 for orders under €30.
3-4 business days from order reception.
Balearic IslandsASMFree for orders over €30.
€3.95 for orders under €30.
4-5 business days from order reception.
Ceuta and MelillaASMPrior quotation required. Contact: pedidos@prima-derm.comTo be confirmed
Canary IslandsASMPrior quotation required. Contact: pedidos@prima-derm.comTo be confirmed
European UnionUPSFree for orders over €180.
€55 for orders under €180.
4-5 business days from order reception
InternationalUPS/ FEDEXPrior quotation required. Contact: pedidos@prima-derm.comTo be confirmed depending on destination.

Order delivery

Orders will be delivered to the address designated by the customer at the time of purchase. Therefore, PRIMA-DERM SL assumes no responsibility if the delivery cannot be made due to incorrect or incomplete data provided. In the event that the order is rejected by the recipient or the recipient is absent, PRIMA-DERM SL assumes no responsibility and reserves the right to charge the customer 100% of the value of the order.

For deliveries designated to Hospitals, Hotels, Public Institutions, and other places where there are restrictions for general public access, orders will be delivered to the reception or similar location. In this case, an attempt will be made to obtain the signature of the receptionist or similar, and the order will be considered delivered, with no responsibility assumed for events occurring after delivery.

In these cases, please provide as much information as possible, such as the department name, room number, floor number, recipient’s full name, etc.

Payment methods and order execution

The customer may pay for their order by choosing any of the following methods. During the purchasing process, they must indicate their choice:

– VISA or MASTERCARD credit card
All operations involving the transmission of personal or banking data are carried out using a secure environment, a server based on SSL (Secure Sockets Layer) security technology. All information transmitted to us is encrypted over the network.

Likewise, the data regarding your credit card are entered directly on the bank’s page, on the POS (Point of Sale Terminal of the Bank), and are not entered or stored on any server of PRIMA-DERM SL.

When paying with VISA or MASTERCARD, you will always be asked for the following information: the card number, the expiration date, and a Validation Code that corresponds to the last three digits of the number printed in italics on the back of your VISA or MASTERCARD card, thus providing more guarantees regarding the security of the transaction.
This payment method is only valid on the website.

If the amount of a purchase has been fraudulently or improperly charged using a payment card number, the cardholder may demand the immediate cancellation of the charge. In this case, the corresponding debit and refund entries in the supplier’s and cardholder’s accounts will be made as soon as possible.

However, if the purchase has indeed been made by the cardholder and the demand for reimbursement is not the result of exercising the right of withdrawal or resolution and, therefore, has improperly demanded the cancellation of the corresponding charge, the cardholder will be obligated to compensate PRIMA DERM SL for the damages and losses incurred as a result of such cancellation.

By selecting bank transfer, you will receive an email with the bank details of PRIMA-DERM SL along with the confirmation of your order.

It is very important that when making the transfer, you indicate in the subject the order number, as well as your name and surname, and make the transfer within 3 days after the date of order confirmation to validate it.

– PayPal
PayPal enables secure and convenient online payments. Its network is built on the existing financial infrastructure of bank accounts and credit cards to create a global real-time payment solution. PayPal offers a service specifically tailored for those unsatisfied with traditional payment methods.

For more information, visit PayPal:

– Scalapay
PURCHASE CONFIRMATION – If you purchase with Scalapay, you will receive your order and pay in 3 installments. You confirm that the installments will be sold to and purchased by Retail Installments SPV 1 Limited, to the related parties and their beneficiaries, and hereby unconditionally and irrevocably authorize and consent to this sale.

If you wish, you can send us the bank transfer receipt by email to However, please note that the order will not be considered effective until our administration department receives bank confirmation of the transfer.

We would like to remind you that payment must be made in EUROS and that any exchange and bank fees are your responsibility.
In the case of bank transfers made from outside Spain, it is very important that when ordering the transfer, you always instruct your bank to bear the fees at the origin, including any bank charges and expenses corresponding to your institution. If this is not done, PRIMA-DERM SL may withhold the shipment of your order until the full amount is received.

Any exchange and bank fees are borne by the customer.

The availability of products offered by PRIMA-DERM SL may vary depending on customer demand. Although PRIMA-DERM SL updates its stock periodically, the product requested by the customer may be out of stock at that time. In the event of non-execution due to unavailability, PRIMA-DERM SL will notify the customer via email as soon as this situation is known. The period of this communication will not exceed 30 days under any circumstances.

PRIMA-DERM SL may offer the customer the double option of: providing a product with similar characteristics or of superior quality without any price increase, or, unless justified and demonstrable reasons are provided by PRIMA-DERM SL within this same period, refunding the amounts paid for the canceled order.

Right of withdrawal

The buyer shall have a period of fourteen calendar days to withdraw, starting from the day the customer receives the product, without any penalty and without indicating the reasons.

The exercise of the right of withdrawal must be made by notification through a phone call to 936811650, by addressing an email to, sending your written notice to our address POL IND LES MARINES CARRER CONEIXEMENT 3 08850, GAVÀ (BARCELONA), or through the withdrawal form.

As established in article 103 of Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of Consumers and Users, the supply of services or goods made to the consumer’s specifications or clearly personalized, or which, by their nature, cannot be returned or may deteriorate or expire rapidly, are exempt from withdrawal.

The return

The client must return or deliver the product directly to PRIMA-DERM SL at the address POL IND LES MARINES CARRER CONEIXEMENT 3 08850, GAVA (BARCELONA), without undue delay, and in any case within fourteen calendar days from the date the right of withdrawal from the contract is formalized. The deadline will be considered met if the client returns the product before the end of this period.

The client will bear the direct cost of returning the product, which amounts to 6€ per return for the mainland and 10€ for the Balearic Islands. Returns are not accepted for international orders, Canary Islands, Ceuta, and Melilla.

In any case, the products to be returned must be in perfect condition, unused, and in their original packaging. To avoid any issues during transport, please ensure that the package is properly protected and sealed. Once received, we will check its condition. Once we verify that both the item(s) and any possible components, accessories, promotional gifts, and documentation are complete and in perfect condition, we will proceed to refund the money paid.

Once the merchandise is received in our warehouses, returns will be processed within the next 7 business days following its receipt. When the condition of the products has been checked, the refund of their amount will be processed according to the payment method chosen by the client at the time of purchase, provided that they meet the aforementioned requirements. The shipping costs paid at the time of purchase are non-refundable.

Payment refund

The refund of the amounts received from the customer will be made using the same payment method used by the customer, unless otherwise agreed.
Shipping costs paid at the time of purchase are non-refundable.
PRIMA-DERM SL may withhold the refund until the product, subject to withdrawal, has been received, or until the customer provides proof of return of the same, whichever condition is met first.

Return of the defective product

In case the product is not in good condition and the reasons attributable to this are not the customer’s fault, the customer will have the right to return the product, informing PRIMA-DERM SL of the reason for the return through any of the means provided in these terms of service, and at no cost to the customer. This return due to a defect or poor condition of the product will not be considered a right of withdrawal.

If any damage has occurred to the items sent, it must be notified to the Customer Service Department either via email at or by phone at 93 681 16 50.
When contacting our Customer Service, you must provide the order number and keep the shipping box, packaging materials, and damaged items. Our Customer Service team will contact the carrier to collect and inspect the damaged package, as well as replace the defective items.

PRIMA-DERM SL undertakes to bear the cost of the return and to replace the product with a new one according to the conditions accepted at the time of sale.

Incorrect order

In case of an error or inaccuracy in the products received from the order, it must be reported within a maximum period of 72 hours from the receipt of the package. This issue should be communicated to our Customer Service via email at or by phone at 93 681 16 50. Please have the order number or delivery note (attached to the order) at hand to facilitate the management procedures.

PRIMA-DERM SL will directly handle the collection of the incorrect product and/or the replacement of the missing product.


Likewise, PRIMA-DERM SL reserves the right to take civil or criminal action it deems appropriate for the misuse of its website and contents or for non-compliance with these conditions.

The relationship between the user and the provider shall be governed by the current regulations applicable in Spanish territory. In the event of any dispute, the parties may submit their conflicts to arbitration or resort to ordinary jurisdiction in accordance with the rules on jurisdiction and competence in this regard. PRIMA-DERM SL is domiciled in BARCELONA, Spain.

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